Stakeholder Managerment PMP Questions ( based on PMBOK 5 )

Question 1:     Integrated change control is related stakeholder management in that:

A.    Approved change requests are documented in the change log during Plan Stakeholder Management

B.    Requested changes are an output of Management Stakeholder Engagement

C.     Change requests regarding stakeholder management are approved or rejected in the Control Stakeholder Engagement process

D.    Requested changes are an input to Control Stakeholder Engagement.

Question 2:     The project manager must identify ___________ , determine their requirements, and then manage and influence those requirements to ensure a successful project.

A.    Scope

B.    End users

C.     Stakeholders

D.    Functional managers

Question 3:     Which of the following statements BEST describes how stakeholders are involved on a project ?

A.    They help to determine the resource needs and resource constraints on the project.

B.    They help to determine the project constraints and product deliverables.

C.     They approve the project charter, help provide assumptions, and create management plans.

D.    They help to determine the project schedule, deliverables, and requirements.

Question 4:     Near the end of your last project, additional requirements were demanded by a group of stakeholders when they learned they would be affected by your project. This became a problem because you had not included the time or cost in the project management plan for these requirements. What is the BEST thing you can do to prevent such a problem on future projects?

A.    Review the project charter more thoroughly, examining the business case for "holes."

B.    Do a more thorough job of procurement planning.

C.     Pay more attention to stakeholder management.

D.    Review the WBS dictionary more thoroughly, looking for incomplete descriptions.

Question 5:     The degree to which a particular stakeholder may be able to positively or negatively affect a project is his or her:

A.    Level of influence.

B.    Level of engagement.

C.     Level of commitment.

D.    Level of interest.

Question 6:     A stakeholders engagement assessment matrix can be used to identify:

A.    Communications gaps

B.    Key relationships between stakeholders

C.     Additional stakeholders

D.    Skill levels of stakeholders

Question 7:     Information in the stakeholder register should be:

A.    Accessible only to the project manager

B.    Available to the project manager and PMO staff

C.     Shared with others at the discretion of the project manager

D.    Available to all stakeholders and team members

Question 8:     People associated with the organization in which you are working with have been complaining about the lack of information regarding upcoming changes and want to get information now. Some of them feel what they have heard about your project means they will lose their job or be forced to find a difference position within the company. Luckily for you, the SPI is at 1.08 and the CPI is at 0.99, so you feel confident of success. What is the BEST way to deal with this situations ?

A.    Update the organizational process assets and reassess the risks of this type of situation occurring again.

B.    Have the people submit a change request so their concerns may be addressed, and have the change control board review the change for merit.

C.     Use smoothing to let the people know they are not in fact going to lose their jobs, and fight for better feedback in the future.

D.     Use face-to-face meetings to gather further information about the issues and use the issue log to track the issues to completion.

Question 9:     Which of the following is a term describing people who think their culture is the best ?

A.    Ethnocentric

B.    Enlightened self interest

C.     Culture-centric

D.    Egotistical

Question 10:     You have taken over a project from another manager who left the firm. This is a functional organization and the different units are often rather hostile to each other. The project is a large one involving activities the organization has never done before. You find the project has what appears to be adequate documentation, including an agreed-to project charter, project management plan, WBS, etc. The project is on schedule and within budget. However, the atmosphere in meetings with the project team often seems tense, and offhand comments made by participants seem to indicate a high level of dissatisfaction with the project. You review all the major project documents with the key stakeholders and get agreement that they are still accurate, but this does not seem to solve the problem. What is the MOST likely explanation for this situation ?

A.    The project does not have effective sponsor and thus is not viewed as a high priority.

B.    Stakeholders have very different expectations about what the project is supposed to accomplish.

C.     The organizational structure and dynamics prevent people from working together effectively.

D.    There are personality conflicts among the project team members that you need to uncover and resolve.

Question 11:     You are a public executive working on your fourth project to order new buses for a transportation route between two cities. You include a government official as a stakeholder and include meetings with that official in the WBS. Your manager objects to such activities as unnecessary. The BEST response is  to inform your manager that:

A.    The government official is a stakeholder since the buses will be used in his city.

B.    The government official is a stakeholder because he will be using the buses

C.     The government official can negatively impact the project

D.    The government official knows the end-users better then either of us

Question 12:     The key objective of stakeholder management is:

A.    Communication

B.    Satisfaction

C.     Coordination

D.    Relationships

Question 13:     You are  meeting with a group of managers at a client company to understand the requirements of the call center project. These functional managers are adamant that they know what is required and question your desire to meet with the call center staff. You are asked "Why would you want to speak with such an unmotivated group of workers who have a high turnover rate ?" You respond that:

A.    After writing up a report about what you've learned at this meeting, you should copy all call center staff for their anonymous input.

B.    You'd like to invite the call center supervisors into the current meeting and ask their opinions to confirm what the managers said.

C.     You'd like to invite both supervisors and line staff into the current meeting to hear their opinions.

D.    You'd like to meet with each call center staff member, separately or as a group, as the call center staff may have valuable insights.

Question 14:     Maintaining trust, resolving conflicts, and preventing problems are all parts of:

A.    Controlling communication.

B.    Planning human resource management.

C.     Planning risk responses

D.    Managing stakeholder engagement

Question 15:     You have been assigned to manage the development of an organization's new website. The site will be highly complex and interactive, and neither your project team nor the client has much experience with this type of website development. The timeline is extremely aggressive. Any delay will be costly for both your firm and the client. You have a project sponsor and have achieved agreement and sign-off on both the project charter and the project management plan. Client personnel have been kept fully informed of the project's progress through status reports and regular meetings. The project is on schedule, within budget, and a final perfunctory review has been scheduled. Suddenly you hear that the entire effort may be cancelled because the product being developed is totally unacceptable. What is the MOST like cause of this situation ?

A.    Communications arrangements were inadequate and did not provide the required information to interested parties.

B.    A key stakeholder was not adequately involved in the project

C.     The project sponsor failed to provide adequate support for the project

D.    The project charter and project management plan were not thoroughly explained to or adequately reviewed by the client.

Question 16:     Identify Stakeholders is:

A.    An initiating process, because you need to know stakeholders' requirements before you plan.

B.    Part of organizational process assets, and an input to project initiating

C.     A planning process, because you need to involve stakeholders in planning.

D.    An initiating process, because before you start, you must make a clear delineation between the customer and the performing organization.

Question 17:     A project manager on a multinational website implementation project is at a party and talks to friends who will be heavy users of this new website when the project is complete and the site is rolled out. They describe some annoying aspects of the current website. The project manager takes this feedback to the sponsor, and encourages design and scope changes. Which of the following BEST describes what the project manager has done ?

A.    Scope validation

B.    Scope planning

C.     Stakeholder analysis

D.    Integrated change control

Question 18:     The procurement management plan is an input to Identify Stakeholders because:

A.    The plan includes the results of market research to identify additional stakeholders.

B.    The procurement statement of work includes a complete list of project stakeholders

C.     All parties to the contract are stakeholders

D.    All stakeholders must receive a copy of the contract

Question 19:     The project manager is trying to recall a stakeholder's preferred communication method. Where can she find that information ?

A.    RACI chart

B.    Human resource management plan

C.     Stakeholder management plan

D.    Stakeholder assessment matrix

Question 20:     Stakeholders can be identified during which project management process groups ?

A.    Monitoring and controlling and closing

B.    Initiating, planning, executing, and monitoring and controlling

C.     Planning and monitoring and controlling

D.    Initiating and planning

Question 21:     All of the following are true EXCEPT:

A.    The communications management plan is part of the project management plan

B.    The stakeholders' impact on the project must be assessed.

C.     The project manager needs to determine the skills of the stakeholders

D.    The stakeholders do not have a role in determining the project management plan unless they are part of the project team

Question 22:     Which of the following BEST describes stakeholders ?

A.    End users

B.    People who may have a positive or negative influence on a project

C.     Sponsors and the team

D.    The public

Question 23:     The role of each stakeholder is determined by:

A.    The team and the project manager

B.    The stakeholder and the sponsor

C.     The project manager and the sponsor

D.    The project manager and the stakeholder

Question 24:     The stakeholder register is an input to which of the following processes ?

A.    Identify Risk and Develop Project Charter

B.    Plan Quality management and Perform Quality Assurance

C.     Plan Risk Management and Collect Requirements

D.    Perform Integrated Change Control and Plan Communications Management

Question 25:     While discussing the project with some stakeholders, the project manager realizes she needs to add to the requirements traceability matrix and the stakeholder register. Does she need formal approval from the sponsor or others to change these ?

A.    It depends on what changes are being made

B.    Yes. The change needs to go through the change control board for approval.

C.     Yes. All documents require formal approval of changes by management.

D.    No. These are project documents, not parts of the project management plan.

Question 26:     A salience model is used in stakeholder analysis to classify stakeholders based on their

A.    Interest, influence and legitimacy

B.    Power, urgency, and legitimacy

C.     Urgency, interest, and power

D.    Impact, interest, and urgency

Question 27:     A stakeholders belief about or mental picture of the future is a(n):

A.    Constraint

B.    Heuristic

C.     Expectation

D.    Requirement

Question 28:     What is a stakeholder register ?

A.    A process of systematically gathering and analyzing quantitative and qualitative information to determine whose interests must be taken into account throughout the project

B.    A table that link requirements to the project objectives

C.     An approach to increase the support and minimize negative impacts of stakeholders

D.    Assessment and classification information regarding identified stakeholders

Question 29:     Assessing potential problems with stakeholder engagement is MOST closely related to which of the following processes:

A.    Identify Risks

B.    Direct and Manage Project Work

C.     Collect Requirements

D.    Manage Communications

Question 30:     The plan Stakeholder Management process may necessitate updates to which of the following ?

A.    Issue log and staffing management plan

B.    Project management plan and performance measurement baseline

C.     Project schedule and stakeholder register

D.    Project schedule and project budget

Question 31:     Stakeholder management is an important responsibility of the project manager during which process groups ?

A.    Planning, executing, and monitoring and controlling

B.    Planning and executing

C.     Initiating, planning, executing, and monitoring and controlling

D.    Initiating, planning, and executing

Question 32:     All of the following are parts of the team's stakeholder management effort EXCEPT:

A.    Giving stakeholders extras

B.    Managing stakeholders' expectations

C.     Identifying stakeholders

D.    Determining stakeholders' needs

Question 33:     A project manager has managed four projects for the company and is being considered to join the project management office team. The following is discovered during the evaluation of his performance. The project manager's first project had an ending cost variance of -500, used two critical resources, needed to rework the project charter during project executing, and was ranked 14th in priority within the company. The second project finished with a schedule variance of +100, was completed with a vastly compressed schedule, and received a letter of recommendation from the sponsor, but the product of the project was not used. The third project had an SPI of 0.90 and 25 open items in the issue log when the project was completed.
Each of these projects had a cost budget of US $10,000 and 20 to 28 percent more changes than other of its size. The project management office decided not to add this project manager to the team. Which of the following BEST describes why this decision was made ?

A.    The project manager had two critical resources on his team and still needed to rework the project charter, showing that he does not have the discipline to work in the project management office.

B.    The project manager did not effectively involve the stakeholders, showing that he does not have the knowledge to work in the project management office.

C.     issue logs should not be used on projects of this size, showing that the project manager does not have the knowledge to work in the project management office.

D.    The project manage has only managed low-priority project and he had to compress the schedule, showing that he does not have the skill to work in the project management office.

Question 34:     As project manager, you are unable to allocate as much time to interact with your stakeholders as you would like. Which of the following stakeholders will you make it a priority to get know ?

A.    The department employee who is unfamiliar with the product of the project, but open to the positive impacts he believes the product will have on his work environment.

B.    The manager of the department that will use the product of the project. She is known to be resistant to change

C.     The stakeholder who is an expert on the product of the project, but is not interested in implementing it in his department.

D.    The project sponsor, with whom you have successfully worked on many projects

Question 35:     A particular stakeholder has a reputation for requesting many  changes on projects. What is the BEST approach a project manager can take at the beginning of the project to manage this situation ?

A.    Ask that the stakeholder not be included in the stakeholder listing

B.    get the stakeholder involved in the project as early as possible

C.     Talk to the stakeholder's boss to find ways of directing the stakeholder's activities to another project.

D.    Say "no" to the stakeholder a few time to dissuade him from submitting more change

Question 36:     You have just begun the last of four project phases in a project being completed in a large matrix organization. In the past week, three individuals, previously unknown to you, have stepped forward with concerns or objections to your project. One person expresses concern that the product of the project will be obsolete in a matter of months. Another feels the project is wasting time and resources, and a third person expresses doubts about the competency of one of the projects contractors. This indicates a problem with your performance of which project management process ?

A.    Manage Stakeholder Engagement

B.    Indentify Risks

C.     Plan Communications management

D.    Identify Stakeholders

Question 37:     There are over 30 stakeholders on your project. The project is being done in another country with people from three countries as team members. Which of the following is the MOST important thing to keep in mind?

A.    Conflicts of interest must be disclosed.

B.    there must be one sponsor from each country

C.     many competing needs and objectives must be satisfied

D.    The communication channels will be narrow

Question 38:     The key objective of stakeholder management is:

A.    Stakeholder engagement

B.    Stakeholder satisfaction

C.     Stakeholder quantification

D.    Stakeholder compliance

Question 39:     The project has been going well, except for the number of changes being made. The product of the project is being installed into seven different departments within the company and will greatly improve departmental performance when operational. The team has selected the appropriate processes for use on the project. The project manager is a technical expert as well as having been trained in communications and managing people. Which of the following is the MOST likely cause of the project problems ?

A.    The project should have more management oversight since it will result in such great benefits to the company

B.    The project should have used more of the project management processes

C.     Some stakeholders were not identified

D.    The project manager was not trained in understanding the company environment

Question 40:     A project manager wants to more extensively involve the stakeholders on the project. Which of the following would be the BEST way accomplish this ?

A.    Have the stakeholders periodically review the list of project requirements

B.    Update the stakeholders on the status of all project changes

C.     Send status reports to the stakeholders

D.    Invite the stakeholders to attend project status meetings

Question 41:     You are the project manager for a large installation project when you realize there are over 200 potential stakeholders on the project. Which of the following would be the BEST course of action for you to take ?

A.    Gather the needs of all the most influence stakeholders

B.    Eliminate some stakeholders

C.     Contact your manager, and ask which stakeholders are most important.

D.    Find an effective way to gather the needs of all stakeholders

Question 42:     You are managing construction project for a new library in town. You know the low-bidding contractor is not paying his staff competitive wages, and his team is falling behind schedule. You find some funds in your budget and recommend the project offer coffee and pastries for the workers every Tuesday morning as motivation. You plan to deliver the snacks yourself. A city councilwoman questions your decision. You explain to her that:

A.    While the contractor is responsible for motivating his staff, you know that, as a project manager, free food always increases good will.

B.    The construction workers are stakeholders and, since they are not being well rewarded financially, this small investment may bring some performance benefits.

C.     The councilwoman is correct. It is not your responsibility to motivate the contractor's staff.

D.    The financial impact of this gesture is minimal and, at least one day a week, will save the workers time from going out and getting snacks during their breaks.

Question 43:     When do stakeholders have the MOST influence on a project ?

A.    Throughout the project

B.    At the end of the project

C.     At the beginning of the project

D.    In the middle of the project

Question 44:     Stakeholder management is MOST important in which of the following processes ?

A.    Perform Quality Assurance

B.    Lose Project Phase

C.     Collect Requirements

D.    Sequence Activities

Question 45:     information including desired levels of engagement for stakeholders, and how particular stakeholders will be involved in the project, is included in the:

A.    Stakeholder management plan

B.    Communication management plan

C.     Responsibility assignment matrix

D.    Human resource management plan

Question 46:     All of the following are responsibilities of the project manager EXCEPT:

A.    Figure out when stakeholders will be involved in the project and how extensively

B.    get stakeholders' sign-off that the requirements are finalized

C.     Ask stakeholders to let you know about problems in project communications and relationships

D.    Carefully select the appropriate stakeholders for the project

Answers:...

1B 2C 3B 4C 5A 6A 7C 8D 9A 10B 11C 12B 13D 14D 15B 16A 17C 18C 19C 20B 21D 22B 23D 24C 25D 26B 27C 28D 29A 30C 31C 32A 33B 34B 35B 36D 37C 38B 39C 40A 41D 42B 43C 44C 45A 46D

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